Please choose carefully as we do not refund or exchange if you change your mind or make a wrong decision. We offer a full refund or exchange for faulty items only.FAULTY ITEM
Our products are all handcrafted and unique. Any imperfection, discolorations, small holes as well as surface cracking, these are all the characteristics of handmade items and are not considered to be faulty.
If you feel you have a faulty item, please contact us with an image of your item and we will assess the item on a case-by-case basis and respond with a resolution.EXCHANGE
If you decide to exchange your faulty item for another item you must first contact us to confirm the replacement item is available and that the exchange is eligible.RETURNING YOUR ITEM
- Goods to be exchanged must be returned within 14 days of item being purchased – items must be new with original packaging and tags still attached
- Please also include an Australia Post Pre-Paid Satchel (Parcel Post) for us to send back your exchanged item in.
- Tracking and insurance of the returned items are encouraged as we will not assume responsibility for any items until the items is received by us.
If the returned item is assessed as faulty, we will cover the return postage fees.